1. Introduction
Nextgen Gym Orthopedic & Wellness Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our patient management system and services.
2. Information We Collect
2.1 Personal Information
- Name, date of birth, and contact information (phone, email, address)
- Medical history, treatment plans, and health-related information
- Insurance information and payment details
- Emergency contact information
- Appointment schedules and preferences
2.2 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Usage data and analytics
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and managing healthcare services
- Scheduling and managing appointments
- Processing payments and insurance claims
- Communicating with you about your care
- Improving our services and user experience
- Complying with legal and regulatory requirements
- Ensuring security and preventing fraud
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With your explicit consent
- To healthcare providers involved in your care
- With insurance companies for billing purposes
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With service providers who assist in our operations
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Staff training on privacy and security
- Regular backups and disaster recovery procedures
6. Your Rights
You have the following rights regarding your personal information:
- Access and review your personal information
- Request corrections or updates to your information
- Request deletion of your personal information (subject to legal requirements)
- Object to certain processing activities
- Request restriction of processing
- Data portability
- Withdraw consent where applicable
7. Data Retention
We retain your personal information only for as long as necessary to provide our services, maintain accurate health, appointment, membership, payment, and account records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, insurance, and healthcare recordkeeping obligations.
- Account, contact, membership, appointment, treatment, and wellness records are generally retained while your account is active and for up to seven (7) years after your last interaction with us, unless a longer period is required by law or needed for legitimate healthcare, legal, or business purposes.
- Payment and transaction records are generally retained for up to seven (7) years to meet tax, accounting, audit, refund, and fraud-prevention requirements. We do not store full payment card numbers.
- Technical logs, device information, and security records are generally retained for up to twenty-four (24) months, unless needed longer to investigate security, fraud, or service issues.
- If you request deletion of your data, we will delete or anonymize information that is no longer required, while retaining any records we must keep for legal, regulatory, healthcare, accounting, dispute resolution, or security reasons.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and application. These technologies help us:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and advertisements
- Ensure security and prevent fraud
9. Third-Party Services
Our services may integrate with third-party services such as payment processors, analytics providers, and communication tools. These services have their own privacy policies, and we encourage you to review them.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Nextgen Gym Orthopedic & Wellness Center
Email: info@farcasconsult.com
Phone: +254721343437